Question 1

Who owns the copyright of generated images?

Accepted Answer

You own the images you generate. Journal publication and commercial use require a paid plan — on the free plan, images are for personal and evaluation use. With a paid plan you can publish, share academically, and use them commercially without any additional authorization.

Question 2

How does the credit system work?

Accepted Answer

1 image consumes 5 credits, and each round of multi-round optimization also consumes 5 credits. Pay as you go to avoid waste. New users get 10 credits on registration plus 5 free credits every day; gift credits are valid for one day.

Question 3

How are subscription credits issued?

Accepted Answer

Subscription credits are issued monthly. Monthly plans receive their credits with each billing cycle. Yearly plans are paid once for the whole year, but credits are still issued month by month, usually at the start of each month. Paying yearly works out to a lower average monthly price than paying monthly.

Question 4

What is the refund policy?

Accepted Answer

If SciDraw AI turns out not to be the right fit, you can request a refund within 7 days of your first purchase, as long as you have used less than 10% of your credits. Approved refunds are returned to your original payment method, minus a 10% payment processing fee. Your subscription access and the credits for that billing period end once the refund is processed.

Question 5

Can the invoice be issued to my university, with our billing address and EU VAT number?

Accepted Answer

Yes. The invoice can be issued in the name of your university or institute and include the billing address and EU VAT number. Invoices are generated automatically through Stripe, so the billing details need to be in place before your first payment. Send them to us first and we will confirm by email once your account is ready to pay.

Question 6

How long does it take to generate an image?

Accepted Answer

Usually 3-10 seconds to generate an initial draft. If you perform multi-round optimization, each round takes about 5-8 seconds. The entire process from description to final draft averages only 3-5 minutes.

Question 7

What's the difference between the three AI modes?

Accepted Answer

Text-to-image mode is suitable for creating from scratch with just text descriptions; Sketch refinement is suitable for initial ideas, quickly transforming uploaded sketches; Style replication is suitable for unified styles, generating based on existing images. All three modes can be flexibly switched.

Question 8

Can't find what you're looking for?

Accepted Answer

Please contact our customer support team at contact@sci-draw.com, and we will reply within 24 hours.

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